Contact Center Market Procurement Intelligence and Supplier Ranking Report to 2025
Category Overview The contact center market has demonstrated high growth in recent years and with constant business process outsourcing, the growth is expected to continue in the future. The contact center market was valued at USD 365 billion in 2020 and is expected to grow at a CAGR of 4.2% during the forecast period (2020 to 2025). The COVID-19 pandemic has resulted in several market changes. While in-house contact centers still dominate the market, the transition to cloud-based contact centers is significantly growing due to the social distancing norms, which are keeping offices from operating at 100% capacity. Asia Pacific is the largest market for contact centers with the Philippines, India, China, Vietnam, and Singapore being the largest hubs for contact centers. The U.S. occupies approximately one-third of the global market with regions like California and Tampa being the contact center hubs. Supplier Intelligence The market for contact centers is highly fragmented with the